FINE PRINT

Shipping Information

Nothing here arrives in a box. CLICKBASE PC CLUB sells on-site gaming time in Brisbane, so "delivery" only means how your booking and any prepaid pass reach you — all digital, all instant, no courier involved.

Last updated: 23 July 2026.

No physical shipping

We do not sell or post hardware, peripherals or merchandise, and there is no courier, no tracking number and no delivery address to enter. What you buy is access to a seat, redeemed on the floor at 100 Queen Street. If you were expecting a parcel from us, you have the wrong shop — and if you left something behind at a station, see lost property below.

Your booking confirmation

Send the booking form and we email a confirmation to the address you gave — your room, your date and your block, in one message. It usually lands within a few minutes. If it does not, check your spam or junk folder first, then email the desk and we will resend it. Nothing about your seat depends on you keeping the email; the seat is held on our sheet regardless.

Prepaid passes and codes

A prepaid bundle of hours is issued as a code tied to your name and email, sent by email right after purchase. There is nothing to install and nothing to print — quote the code at the desk and we load the balance onto your session. Codes are for the named holder; please do not resell them.

Turning up to redeem

To use what you have booked or prepaid, simply arrive during opening hours and give your name at the desk. The crew logs you in and warms the station. There is no shipping window to wait out and no signature required — your "delivery" is walking through the door and sitting down.

If something goes missing

No confirmation, or a code that will not load? Email [email protected] and we will fix it — because it is all digital, we simply resend the message or correct the record, usually the same day. For belongings left at a seat, tell the desk or email us and we will check lost property.